The CS Claude Plugin Suite: Three Plugins - CSM Pro + CS Leader Pro + CS Ops Pro

AI-powered tools for the whole CS org — from frontline CSMs to CS Ops to CS leadership.

The CS Plugin Suite brings together three purpose-built Claude plugins, one for each layer of a high-functioning Customer Success team. Whether you're managing a book of business, leading a CS team, or building the infrastructure that makes CS scalable - there's a plugin built specifically for your work.

Each plugin installs the same way: drag the file into any Claude conversation and you're ready to go. No setup. No prompting expertise. Just describe what you need in plain language and the right skill activates automatically.

Together, the three plugins give your CS org 42 purpose-built skills covering the full spectrum of CS work - from account health and renewal management, to team performance and forecasting, to health score design and playbook documentation.

Built by Alex Turkovic and the Digital Customer Success Masterclass. Designed to help CS teams do the work they're already doing, just faster and better.

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CSM Pro: 15 Claude Skills For Customer Success Managers

The day-to-day CS copilot. Covers the full range of account-level work — from health checks and meeting prep to renewal planning, stakeholder mapping, and customer communication.

Account Health Snapshot
Meeting Prep Briefing
EBR Prep Builder
Renewal Readiness Assistant
Risk Escalation Response
Customer Email Drafter
Success Plan Builder
Stakeholder Map Builder
Onboarding Plan Creator
Sales-to-CS Handoff
Product Adoption Coach
Upsell & Expansion Spotter
Voice of Customer Capture
Training Resource Recommender
Weekly Account Prioritizer

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CS Leader Pro: 13 Claude Skills For CS Managers, Directors, and VPs

The strategic command center for CS leaders. Covers team performance, renewal forecasting, board reporting, hiring, coaching, capacity planning, and more.

Team Performance Narrative
Renewal & Churn Forecast Builder
CS Playbook Creator
Board & Executive Reporting
CS Hiring & Interview Kit
CSM Coaching Plan Generator
Capacity Planning Assistant
Cross-Functional Alignment Brief
Churn Post-Mortem Analyzer
CS Strategy & OKR Builder
Escalation Oversight Summary
Customer Segmentation Strategy
NPS/CSAT Analysis & Action Plan

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CS Ops Pro: 14 Claude Skills For CS Operations and Revenue Operations professionals

The infrastructure engine for CS Ops. Covers health score design, playbook documentation, data audits, journey mapping, forecasting models, reporting architecture, and more.

Health Score Model Builder
CS Metrics & KPI Library
Playbook Documentation Builder
CRM & Platform Data Audit
Customer Journey Map Builder
Renewal Forecasting Model
CS Tool Evaluation Framework
Onboarding Process Optimizer
CS Reporting Package Builder
Segmentation & Territory Design
VoC Aggregator & Themer
CS Ops Project Tracker
Process Change Communication
Handoff Process Designer

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